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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Develop gaming activities.
   • Research gaming requirements based on customer preferences, budget, location and organisational objectives.
   • Identify and research information on potential gaming activities and products.
   • Select gaming products suited to the venue and purpose.
   • Establish and monitor gaming policies, systems and procedures according to legislative and organisational requirements.
   • Investigate computer applications for gaming, and set up and implement appropriate systems and records.
   • Research, plan and set up data systems for safety, security and accounting purposes and put monitoring procedures in place.
   • Establish resource requirements, including staffing, furniture, equipment and fittings, and training.
2. Develop and maintain a gaming venue.
   • Design a plan for the gaming floor according to venue capability.
   • Analyse and select appropriate furniture, machines, equipment and fittings based on key considerations.
   • Analyse appropriate systems where required.
   • Plan pre-installation, including staffing and training, and location and operation of equipment and service design.
   • Negotiate terms for appropriate equipment and fittings to achieve agreed budget and requirements.
   • Procure and install furniture, equipment and fittings.
   • Monitor gaming location for effective operation and modify as required.
3. Monitor gaming activities.
   • Summarise and analyse gaming data and prepare recommendations.
   • Develop reports on gaming activities and submit to appropriate personnel.
   • Analyse gaming operations problems and develop strategies for enhanced performance.
   • Match data against key performance indicators and benchmarks.
4. Develop promotional activities for gaming.
   • Conduct research to determine suitable promotional activities.
   • Formulate promotional activities based on business and customer needs.
   • Develop action plans and evaluation mechanisms for promotional activities.
5. Organise and monitor security for gaming venue.
   • Develop, implement and monitor gaming security policies and procedures according to legislative requirements, and confidentiality and privacy provisions.
   • Ensure that appropriately trained security personnel are employed.
6. Ensure business compliance.
   • Identify and meet legal obligations for gaming activities.
   • Make information and signage on organisational gaming activities and responsible gambling policies available to customers and employees.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

research and develop a plan for a gaming venue, featuring at least three of the gaming activities listed in the knowledge evidence and taking into account:

customer needs and business objectives

available products and technologies

promotional strategies

compliance with gaming legislation and regulation, and work health and safety requirements

venue design and layout (where venue is a physical amenity)

organisational policies and procedures

resource requirements including staffing

security policies and procedures

reporting processes and procedures.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current gaming environment, trends and market in which the gaming organisation operates

factors to consider when determining a business or customer’s needs with regard to a gaming venue:

budget

demographics of potential customers

legislative requirements

player loyalty

responsible gaming

themes

variety of gaming systems:

cashcades

central monitoring

communication

data retrieval and promotion systems

linked progressive jackpot systems:

random jackpots

combination specific jackpots

membership reward systems

gaming activities:

electronic gaming machines

internet gaming

Keno

linked progressive jackpot systems

multi-terminal gaming machines (MTGMs)

sports betting

Totalisator Agency Board (TAB)

factors to consider when designing a gaming facility:

customer considerations:

accessibility

gaming preferences

player comfort

decor

furniture, equipment and fittings

legislative requirements

noise levels

theming

traffic and work flow

information and signage on gaming activities and responsible gambling:

available games and game rules

available problem gambling support services

complaints resolution processes

self-exclusion and exclusion provisions

hours of gambling services

policy and mission statement on responsible gambling

information on odds, win rates or return rates to player

venue code of conduct

common promotional activities for gaming venues:

cross-promotional activities with other operational areas

member reward systems

player reward systems

promotional events

sources of information for, and key features of, current gaming products, technology and systems

gaming psychology in relation to developing, promoting and managing gaming activities

duty of care ethics of gaming related to the operation of a gaming venue

typical gaming reporting formats and procedures

gaming and probability theory as it relates to the operation of a gaming venue

purpose and requirements of:

current federal, and state or territory legislation, regulations and compliance requirements relating to gaming

relevant codes of conduct in relation to gaming, betting and responsible conduct of gambling

roles and requirements of other authorities in relation to gaming

security policies and procedures relevant to gaming activities:

cash control

closed-circuit television monitoring

investigating discrepancies in reports and accounts

key access and control systems

security clearance procedures, security checks of staff and players

specialist security activities

taxation structures for gaming activities.

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